30-Day Return Policy

1. Return Window

We accept returns within 30 days of the original purchase date. The return period begins from the date of delivery as confirmed by the shipping carrier's tracking information.

2. Eligible Items for Return

The following items are eligible for return within our 30-day policy:

• New, unused powersports parts and accessories
• Items in original, unmodified packaging
• Products with all original documentation, tags, and labels intact
• Items that have not been installed, mounted, or modified
• Custom or special-order items (subject to 25% restocking fee)

3. Return Condition Requirements

Product Condition

• NEW, Resellable Condition: Items must be in completely new, unused condition suitable for resale to another customer
• No Use or Installation: Products that show any signs of use, installation, mounting, or wear will not be accepted
• No Modifications: Items that have been modified, altered, or customized in any way cannot be returned
• Complete Documentation: All manuals, warranty cards, installation instructions, and certificates must be included
• Original Tags/Labels: All manufacturer tags, labels, and stickers must remain intact and unremoved

Packaging Requirements

• Original Packaging: Items must be returned in original manufacturer packaging
• Unmodified Packaging: No writing, marking, or modification of original packaging (including shipping labels directly on product boxes)
• Undamaged Packaging: Original packaging must be in good condition without excessive damage
• Complete Packaging: All original packaging materials, inserts, and protective materials must be included

4. Non-Returnable Items

The following items cannot be returned for health, safety, or regulatory reasons:

• Electrical components that have been connected or installed
• Tires that have been mounted or show any signs of use
• Helmets and safety equipment (once worn or fitted)
• Batteries (due to hazardous material regulations)
• Perishable items or products with expiration dates
• Gift cards and promotional items
• Items damaged due to misuse, accident, or normal wear

5. Return Process

Step 1: Initiate Your Return

Step 2: Receive Return Authorization

Step 3: Package Your Return

Step 4: Ship Your Return

6. Return Shipping

Shipping Costs

• Customer Returns: Customer pays return shipping costs unless otherwise noted
• Defective Items: We provide prepaid return label for defective products
• Our Error: We provide prepaid return label if we shipped wrong item
• Large/Heavy Items: Special arrangements may be required for oversized items

Shipping Damage

7. Return Inspection Process

All returned items undergo thorough inspection upon receipt:

Inspection Criteria

• Condition Verification: Confirmation that item meets return condition requirements
• Completeness Check: Verification that all components and documentation are included
• Packaging Assessment: Review of original packaging condition
• Usage Evaluation: Inspection for signs of use, installation, or modification

Inspection Outcomes

Based on our inspection, we will take one of the following actions at our sole discretion:

• Full Refund: If item meets all return requirements
• Partial Refund: If item has minor issues but is still resellable (minus restocking fee)
• Replacement: If requested and item is eligible
• Return Without Refund: If item does not meet return requirements

8. Refund Processing

Refund Methods

• Original Payment Method: Refunds will be processed to the original payment method used
• Credit Card Refunds: 3-5 business days to appear on statement
• PayPal Refunds: 1-2 business days
• Store Credit: Available as alternative option

Refund Timeline

• Inspection: 2-3 business days after receipt
• Processing: 1-2 business days after approval
• Total Time: 5-7 business days from receipt to refund processing

Refund Deductions

• Restocking Fee: 25% fee may apply to special orders or certain product categories
• Return Shipping: Deducted from refund if customer is responsible
• Original Shipping: Original shipping charges are non-refundable (unless our error)
• Payment Processing Fees: Non-refundable payment processing fees may be deducted

9. Exchanges

We offer exchanges for:

• Defective Items: Same product exchange for manufacturing defects
• Wrong Size/Fit: Exchange for different size of same product (if available)
• Our Shipping Error: Correct item when we shipped wrong product

10. Warranty vs. Returns

Manufacturing Defects

• Within 30 Days: Covered under return policy for refund or exchange
• After 30 Days: Covered under manufacturer warranty (if applicable)
• Warranty Claims: Direct warranty claims to manufacturer after 30-day period

11. Special Circumstances

Holiday Returns

• Extended Period: Items purchased November 1 - December 31 may be returned until January 31
• Gift Receipts: Gift recipients can return items with gift receipt

Bulk/Commercial Orders

• Special Terms: Bulk orders may have different return terms
• Restocking Fees: May apply to large quantity returns
• Prior Authorization: Required before returning bulk orders

12. Customer Responsibilities

13. Dispute Resolution

If you disagree with our return decision:

• Contact Customer Service: Speak with a manager about your concern
• Provide Evidence: Submit photos or documentation supporting your position
• Review Process: We will review disputed decisions within 5 business days
• Final Decision: Management decision on disputed returns is final

14. Contact Information

15. Policy Updates

This return policy may be updated from time to time. Changes will be posted on our website with the updated effective date. Your continued use of our services after policy changes constitutes acceptance of the updated terms.